eTailing Online Marketing Social Tips email Suhr and Lichty Insurance
Connie Hancock
Author
01/12/2016
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48
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Description
eTailing course interview with Suhr and Lichty Insurance.
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- [00:00:00.614]We do see a change in the future
- [00:00:02.391]on how we're gonna market our agency,
- [00:00:03.830]probably a little bit less paper.
- [00:00:06.372]We still though accommodate if you wanna
- [00:00:08.369]receive stuff in paper form.
- [00:00:10.214]We'll do that.
- [00:00:11.805]We'll do an electronic form.
- [00:00:13.314]It's kinda like the fax machine versus e-mail.
- [00:00:15.775]I think we're kind of phasing out the fax machine now
- [00:00:17.934]and that was something that was controversial
- [00:00:19.409]the day when we first got it was,
- [00:00:20.605]gosh, who wants to spend that much money
- [00:00:22.207]to have a phone line to receive paper.
- [00:00:24.970]So, that hardly gets used now.
- [00:00:27.687]Now, we're all into e-mail
- [00:00:28.812]and e-mail just goes so quick.
- [00:00:30.508]Think the thing about e-mail is people,
- [00:00:32.771]when they send that, they want a quick response back.
- [00:00:35.488]They don't want to wait a day.
- [00:00:36.671]They want some way to know that you got the e-mail.
- [00:00:38.703]So, it's important that you respond to those
- [00:00:40.689]timely and even if you don't have an answer,
- [00:00:43.393]tell them that you're looking up the answer
- [00:00:44.810]just so they know that their question is not unheard
- [00:00:46.807]'cause they wanna know instantly and that's the thing
- [00:00:49.074]that I think my kids are wanting to do
- [00:00:50.509]is they want an instant answer.
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