Support and Services at the University Health Center NSE Presentation

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05/01/2023 Added

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Learn how students access care at the health center; the medical, dental and pharmacy services provided; cost of services, including those covered by student fees; and practical ways students can prepare.

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[00:00:00.360]Hello, my name is Jess Nguyen
[00:00:02.667]and I'm a marketing coordinator with Nebraska Medicine
[00:00:05.460]and today we'll be talking about support and services
[00:00:07.920]at the University Health Center.
[00:00:11.220]So today we will cover how to access care
[00:00:13.620]at the University Health Center, the services available,
[00:00:16.800]how you'll pay for those services,
[00:00:18.450]and then how to stay physically healthy
[00:00:20.160]throughout college and beyond.
[00:00:24.030]So where is the Health Center located?
[00:00:26.169]The University Health Center's address
[00:00:28.470]is 550 North 19th Street.
[00:00:31.170]We're on the eastern edge of city campus.
[00:00:33.600]So right here on this map you can see
[00:00:35.940]we're south of the Beatles Center
[00:00:37.530]and then right across the street from Eastside Suites
[00:00:39.930]and University Suites.
[00:00:42.270]We're pretty easy to get to
[00:00:44.520]whichever way that you wanna get here.
[00:00:46.230]So you can walk to the Health Center.
[00:00:48.900]It's within walking distance of most locations on campus.
[00:00:52.440]So for example, if you're walking from the City Union
[00:00:55.800]it's only about a seven minute walk to the Health Center.
[00:00:58.050]Pretty easy to get to.
[00:01:00.450]You can also drive, so if you want to,
[00:01:03.180]you can use our free patient parking lot.
[00:01:06.240]All you have to do is sign in
[00:01:07.410]with your license plate number.
[00:01:09.420]So make sure to take a picture of that
[00:01:11.010]if you don't remember what it is.
[00:01:13.500]You can also, especially if you're coming from East campus,
[00:01:16.560]the bus is a really convenient way
[00:01:18.090]to get to the Health Center.
[00:01:20.010]You can use the UNL/StarTran, route number 25
[00:01:23.280]that'll drop you off right about south of us
[00:01:26.520]and you just have to cross the crosswalk to get over here.
[00:01:29.670]And then we also have a bike rack
[00:01:31.710]so that's in front of the west entrance
[00:01:34.260]or if you use the BikeLNK or ScooterLNK,
[00:01:38.970]those docks are right across the crosswalk
[00:01:40.950]and you can use those that are close by.
[00:01:45.570]So what are our academic hours?
[00:01:47.940]So when I say academic hours,
[00:01:49.500]that's the spring and fall semester hours.
[00:01:51.810]So Monday through Friday we're open 8:00 AM to 5:00 PM.
[00:01:56.250]Saturdays we're open, 9:00 AM to noon.
[00:01:58.290]And then Sundays we are closed.
[00:02:01.140]During the break, so fall break, holiday,
[00:02:04.890]winter break, spring break, all of those.
[00:02:07.200]And during holidays we're usually open.
[00:02:10.680]We communicate those hours through university communications
[00:02:13.530]in our social media and website banners
[00:02:16.830]so you'll know when we're open and when we're closed.
[00:02:19.140]And then if we are closed,
[00:02:21.330]and you need to be seen,
[00:02:23.280]you need some guidance, you can always call our phone number
[00:02:26.276](402)470-5000 and that number you can talk to a phone nurse,
[00:02:33.030]that phone nurse can talk about your symptoms
[00:02:35.340]see what you've done to try to treat it yourself
[00:02:37.290]and then give you tips on self-care at home.
[00:02:39.960]Or they can help you direct you to a urgent care
[00:02:43.620]near you so that way you can get care in-person as well.
[00:02:49.410]So how does the Health Center help
[00:02:51.180]when you are sick or injured?
[00:02:52.530]So we have a lot of different services.
[00:02:55.650]The main one being primary care.
[00:02:57.510]So primary care is like your doctor at home,
[00:03:01.860]so your primary care provider.
[00:03:03.300]So this is the person that you see when you're feeling sick
[00:03:06.510]you have a minor injury, that sort of thing.
[00:03:09.450]So if you ever have like a cough that's ongoing,
[00:03:12.390]headache that you don't know what to do about
[00:03:14.970]or if you just wanna see them for like a well visit
[00:03:17.670]so like an annual exam, that sort of thing,
[00:03:20.220]we can do that all here at the Health Center.
[00:03:21.990]You don't have to wait till you go home to be seen.
[00:03:27.240]With that we also have a lab in-house
[00:03:29.790]so if you need to do testing of any sort, we can do that.
[00:03:33.240]So STI testing is a covered service.
[00:03:36.330]So that's something that you pay through student fees
[00:03:38.640]and be can be seen here at the Health Center.
[00:03:41.790]We also have radiology, so if you think you broke a bone
[00:03:45.450]that sort of thing, we can do x-rays here
[00:03:48.360]and once those x-rays are done we can send them
[00:03:51.330]out for interpretation and see what's going on.
[00:03:54.630]And then we also have physical therapy.
[00:03:56.010]So if you do turn out to be injured and need to rehabilitate
[00:03:59.903]we can help you bounce back with our physical therapy team.
[00:04:02.940]They have an awesome facility like you see here.
[00:04:06.450]You see Kelsey with a patient in our aqua therapy pool
[00:04:09.810]which is a fun way to build your strength backup.
[00:04:17.070]So how can you get specialty care?
[00:04:20.070]We won't send you off campus
[00:04:21.420]for a specialist unless you really need it.
[00:04:24.000]We try to bring specialists in-house
[00:04:25.890]so that way all the care
[00:04:27.420]is within the university Health Center and on campus.
[00:04:30.630]So you can see an optometrist here if you need an eye exam
[00:04:35.100]we can also order contacts for you.
[00:04:37.650]And then we have dermatology.
[00:04:39.720]So if you have any skin concerns, rashes, acne,
[00:04:42.420]that sort of thing, we can see here at the Health Center.
[00:04:46.710]Going hand in hand with the x-rays,
[00:04:48.390]we can do orthopedics here.
[00:04:49.560]So if you do have a bone that's broken, sprains,
[00:04:53.700]strains, that sort of thing,
[00:04:54.990]we can help with your orthopedics here.
[00:04:58.678]Concussion clinic is managed by us.
[00:05:01.710]Their physical location is actually within Memorial Stadium
[00:05:05.880]but all the employments set up that sort of thing is
[00:05:09.780]within the university Health Center.
[00:05:11.940]So if you do get a concussion
[00:05:13.320]you can see our concussion clinic specialist, Dr. Higgins.
[00:05:17.370]And then with nutrition,
[00:05:18.810]so this is like nutrition counseling.
[00:05:21.630]So this is Sarah Keegan, she's our registered dietician.
[00:05:25.710]She sees patients through telehealth.
[00:05:28.560]And then we also have psychiatry
[00:05:30.870]so mental health medication management.
[00:05:33.600]So if you're on like a ADHD, depression prescriptions
[00:05:39.240]that sort of thing, we can help with psychiatry that way.
[00:05:45.690]And so how do you get dental care on campus?
[00:05:48.630]We have a fully functioning dental clinic
[00:05:50.520]here at the Health Center on our second floor.
[00:05:53.970]So this is just like your dentist at home.
[00:05:56.160]We can do routine exams and cleanings, crowns and fillings,
[00:06:00.090]periodontal treatment and much more than that.
[00:06:03.780]So like teeth cleanings, teeth bleachings,
[00:06:07.350]so like you can see here, we do the x-rays
[00:06:09.990]and the cleanings just like your dentist would.
[00:06:12.000]So instead of having to do that over break
[00:06:15.300]when you're home you can enjoy your time
[00:06:16.830]while you're at home.
[00:06:17.663]And whenever you have time here on campus
[00:06:19.710]you can do your dental care here.
[00:06:24.240]So how can you get medicine on campus?
[00:06:26.190]So if you already have a prescription,
[00:06:28.710]it's really easy to transfer.
[00:06:30.000]All you have to do is call our pharmacy
[00:06:31.710]with your RX number and we can get
[00:06:34.560]that transferred here on campus.
[00:06:37.110]And then from their refills
[00:06:38.310]with our mobile app is super easy,
[00:06:40.410]you can put it on automatic refills
[00:06:42.120]and then we can even text you and let you know
[00:06:44.160]when it's ready for pickup.
[00:06:46.140]So like it says here, convenient pickup options.
[00:06:49.080]So you can pick it up here in person if you'd like
[00:06:53.460]or we have a convenient parking lot space
[00:06:57.450]so you can just drive into that parking lot space
[00:06:59.340]let them know that you're here
[00:07:00.270]and we'll take it out for you.
[00:07:02.190]Or we also have free mail, order some prescriptions,
[00:07:05.430]you can get a 60 to 90 day supply.
[00:07:07.380]And so we can just mail that to an address here in Nebraska.
[00:07:11.970]And then some prescriptions are at a discounted rate.
[00:07:15.690]We also have affordable over-the-counter items.
[00:07:18.510]So if you need to stock up on like ibuprofen, acetaminophen,
[00:07:22.860]band-aids, lotions, any of that kind of stuff,
[00:07:26.250]you can get at the pharmacy.
[00:07:28.080]And so say like allergy season
[00:07:30.900]you don't really know what you need to take
[00:07:33.420]you can always ask one of our pharmacy team members
[00:07:35.580]and they can help you figure out whether you need eyedrops
[00:07:39.300]over the counter allergy meds, that sort of thing.
[00:07:43.230]We also have a safe medical disposal box.
[00:07:45.390]So this is just within the corner of the pharmacy.
[00:07:48.420]You can use it whenever you need to.
[00:07:50.010]So if you have medications that have expired
[00:07:53.280]or you're just not using them for some reason anymore
[00:07:55.530]you can just drop them there, no questions asked.
[00:07:59.880]So how do you make an appointment
[00:08:01.020]at the University Health Center?
[00:08:02.940]Like I said earlier, this is our phone number (402)472-5000.
[00:08:08.310]This is the Health Center's main phone number.
[00:08:10.560]You can go through the lines and if you need to transfer
[00:08:14.910]to an apartment, we can help with that.
[00:08:17.280]Appointments are required for all services.
[00:08:19.560]So we also have same day appointments
[00:08:22.470]that are offered on a first comfort serve basis.
[00:08:24.690]So if you're not feeling well
[00:08:26.280]call first thing in the morning
[00:08:27.450]so that way we can get you in as soon as possible
[00:08:30.300]when it works for you.
[00:08:32.730]Like I said, there is a phone nurse available,
[00:08:36.570]if we are closed and you're not feeling well
[00:08:38.490]that person can help you manage your symptoms.
[00:08:42.180]And then we also have telehealth and e-visit.
[00:08:44.100]So if you don't wanna meet in person
[00:08:46.590]or it's like a very simple something that can be done
[00:08:49.710]over telehealth, that's something that we can encourage too.
[00:08:52.440]So that way you don't have to leave your dorm or apartment.
[00:08:54.660]You can just do it from home.
[00:08:59.190]So how do you prepare for an appointment?
[00:09:02.070]When you first make an appointment,
[00:09:03.510]you're gonna get two links in an email.
[00:09:05.880]The first link is gonna be asking you
[00:09:07.860]to register for the patient portal.
[00:09:09.480]This is called onechart.
[00:09:11.400]Within onechart you can do this online or in an app
[00:09:14.550]on your phone, you can message your provider
[00:09:17.610]that you see with follow up questions that you might have
[00:09:21.930]and you can also get like your lab test results
[00:09:24.210]that sort of thing and some reminders in there.
[00:09:27.390]And then the second link that you'll get in that email
[00:09:29.400]is called e-Check-In.
[00:09:31.200]E-Check-In is just a process
[00:09:32.700]to help speed up check in once you get here.
[00:09:35.670]So within that you can confirm your insurance,
[00:09:40.800]you can upload anything about your medical history
[00:09:43.590]that sort of thing.
[00:09:45.450]And then arriving 15 minutes early is a really good idea
[00:09:48.960]especially if you don't do e-Check-In
[00:09:51.150]so that way we can get the proper paperwork in place.
[00:09:53.970]And then if you've already done e-Check-In
[00:09:57.180]just making sure that all of that is confirmed.
[00:10:00.780]And then bring a form of government ID
[00:10:02.850]and insurance card every time that you come
[00:10:04.470]to the Health Center.
[00:10:06.240]With insurance cards if you have the physical one, great.
[00:10:09.720]If you don't have your own physical insurance card,
[00:10:12.390]a front and back copy, paper copy works great.
[00:10:16.290]Otherwise, a front and back picture on your phone
[00:10:19.260]and we'll just have you send that to an email
[00:10:21.480]and upload it for you.
[00:10:25.710]So how do you pay for care at the university Health Center?
[00:10:28.140]And there are charges for most services.
[00:10:31.170]Student fees.
[00:10:32.003]Do you cover certain services?
[00:10:34.230]You can go online to our website
[00:10:36.990]and find out which of those services are covered.
[00:10:39.930]A couple of them off the top of my head.
[00:10:41.460]Flu shots are covered every year.
[00:10:43.890]Your first nutrition counseling visit
[00:10:45.810]with our registered dietician is covered.
[00:10:48.810]And some STI testing is covered as well.
[00:10:53.730]So if it isn't a covered service,
[00:10:55.440]that means we'll submit to private insurance plan
[00:10:57.780]or if you want to opt
[00:10:59.280]into the University's health insurance plan
[00:11:02.160]it's through UnitedHealthcare Student Resources.
[00:11:05.280]Otherwise, you can pay out of pocket at a discount
[00:11:08.040]or apply for financial assistance.
[00:11:10.410]Financial assistance is through Nebraska Medicine
[00:11:12.660]who manages the Health Center.
[00:11:14.430]And we have a staff member who can help you
[00:11:17.550]walk through that process if you're interested.
[00:11:20.550]And then any remaining balance
[00:11:22.080]will be billed to your My Red Account after 30 days.
[00:11:27.900]So what is the power of attorney form for students who are,
[00:11:31.350]this is a form for students who are 18 years old
[00:11:34.350]and won't be turning 19 for a while
[00:11:36.030]because 19 is the age of a legal adult in Nebraska.
[00:11:40.620]So if you're 18 years old,
[00:11:42.210]this is something that you might want your parent to sign.
[00:11:46.110]Parents would sign this first portion,
[00:11:48.390]the green portion up here,
[00:11:49.500]and this bottom portion needs to be filled out
[00:11:51.450]in front of a notary.
[00:11:53.040]And what this form is basically saying
[00:11:54.990]is I, the parent, am letting my 18 year old minor be seen
[00:11:59.370]at the Health Center.
[00:12:00.570]Without this form we would just call home
[00:12:03.030]and do a consent to treat
[00:12:04.710]and just ask that the parent says that,
[00:12:08.460]yes, it's okay to be seen at the Health Center.
[00:12:12.480]If you have more questions,
[00:12:13.530]we have a frequently asked questions page on our website
[00:12:16.800]that walks you through this form here as well.
[00:12:21.660]So just some tips to stay physically well.
[00:12:23.640]So one, being pack a first aid kit.
[00:12:26.880]So you never know when you need a bandaid, ibuprofen,
[00:12:30.150]cough medicine, that sort of thing.
[00:12:31.710]And if you forget to bring a first aid kit
[00:12:33.750]to campus we can help stock you up
[00:12:37.050]at the pharmacy with all that stuff as well.
[00:12:40.050]Schedule your preventative care appointments.
[00:12:43.590]So you might be feeling young and healthy now
[00:12:46.020]but you never know when you're gonna feel sick.
[00:12:47.910]And doing those preventative care appointments
[00:12:50.190]really helps you see a baseline
[00:12:52.470]of how you are when you're healthy
[00:12:54.120]versus when you're not feeling very well.
[00:12:57.750]And then ask about your family medical history.
[00:12:59.970]Like I said, family medical history is something
[00:13:02.760]that we ask about when you first
[00:13:05.010]make an appointment for e-Check-In.
[00:13:06.630]So it's good to know that medical history.
[00:13:11.580]And then don't wait to seek care.
[00:13:13.290]We're here to help you.
[00:13:14.490]You don't have to wait till
[00:13:15.870]you're on break to go home and see your provider,
[00:13:18.660]we can help you here.
[00:13:20.280]This is a great stepping stone
[00:13:21.720]in your independence and learning
[00:13:24.090]about the healthcare system, that sort of thing.
[00:13:25.950]And everybody from the person
[00:13:28.440]that picks up the phone when you're making an appointment
[00:13:31.590]to when you check in,
[00:13:32.550]to the nurse who sees you and the providers,
[00:13:35.040]we're gonna help you every step of the way
[00:13:36.540]so that way you're understanding your medical care
[00:13:39.870]and learning it along the way.
[00:13:41.760]So.
[00:13:43.920]You can also stay connected.
[00:13:45.090]So follow us on our social media accounts
[00:13:46.860]to get the latest on updates.
[00:13:48.720]We do webinars and we do events,
[00:13:51.270]online and in-person here on campus
[00:13:53.820]to help educate you and learn more about your health.
[00:13:56.970]And so follow us on Facebook, Instagram, and Twitter
[00:13:59.610]to see when we're on campus.
[00:14:03.480]And so this has been support
[00:14:04.620]and services at the University Health Center.
[00:14:06.450]Again, my name's Jess, I'm the marketing coordinator
[00:14:09.120]for the University Health Center.
[00:14:10.560]And if you have any questions,
[00:14:12.540]you can always reach out to me
[00:14:13.950]at jessnguyen@Nebraskamed.com.
[00:14:16.320]That's J-E-S, Nguyen, Nebraskamed.com.
[00:14:19.920]And feel free to call my office phone
[00:14:22.440]if you have any questions as well.
[00:14:24.660]So thank you for your time.

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