Speed02-Successfully Managing WFH Teams When WFH Seems Unmanageable
Successfully Managing WFH Teams When WFH Seems Unmanageable
Shifting overnight into remote work was a challenge for many higher education professionals. Not only were employees sent home, but many women were asked to wear multiple hats consisting of employee, manager, caretaker, mother, teacher, etc. In this speed session, identify tools, tactics, and tips on how to be a successful leader and remote worker. Understand challenges many WFH employees may face and strategies to overcome them. Learn to collaborate as a team, celebrate successes, and hold one another accountable to accomplish the task at hand. Clearly understand how to elevate yourself and your team as you successfully navigate the WFH lifestyle.
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[00:00:03.600]Thank you guys so much for choosing our speed round today
[00:00:07.350]at NU Amplify 2021,
[00:00:10.340]Alyssa, Danielle and I are so excited to shed some light
[00:00:14.340]on how to manage work from home teams
[00:00:17.000]when work from home seems unmanageable.
[00:00:20.190]So we're gonna go ahead and get started.
[00:00:23.350]In the spring of 2020,
[00:00:25.246]75% of people said they feel more socially isolated,
[00:00:29.940]67% of people reported a higher stress rate,
[00:00:34.390]57% are feeling greater anxiety,
[00:00:37.850]and 53% are more emotionally exhausted.
[00:00:41.380]So what does isolation, stress, anxiety
[00:00:45.430]and emotional exhaustion all have in common?
[00:00:48.520]Well, they seem to creep up when remote work is involved.
[00:00:52.170]What if I told you
[00:00:53.860]that you can work from home without those things
[00:00:56.350]and still live a healthy, balanced life.
[00:00:59.430]2020 was a year of growth,
[00:01:01.500]navigating uncharted waters
[00:01:03.280]and becoming comfortable in a virtual setting
[00:01:05.890]that would otherwise be face to face.
[00:01:08.680]Today, we are going to navigate the many roadblocks
[00:01:11.560]that employees and managers alike
[00:01:13.640]face in the remote work world.
[00:01:16.550]We will help you create tools to manage projects
[00:01:19.390]as an individual or as a team
[00:01:22.030]and then we will share with you what works best for us
[00:01:25.300]and maybe that will spark some ideas
[00:01:27.190]to take those tools back to the office wherever that may be.
[00:01:31.990]We need to first identify some challenges
[00:01:34.510]or what I like to call roadblocks
[00:01:37.090]that you and your managers have probably faced
[00:01:39.410]while working from home.
[00:01:40.950]We will break these off into three sections.
[00:01:44.270]Those are, challenges with yourself,
[00:01:46.840]challenges with coworkers or outside entities
[00:01:49.750]and then challenges with the work itself.
[00:01:53.300]Challenges with yourself while working from home
[00:01:56.190]are things like lack of motivation,
[00:01:58.760]fear of missing out,
[00:02:00.110]finding a creative outlet,
[00:02:02.330]finding work-life balance,
[00:02:04.000]maintaining focus and managing distractions.
[00:02:07.200]It's extremely easy when working from home
[00:02:10.810]to just work all the time.
[00:02:13.500]We also find ourselves having challenges
[00:02:15.670]with our co-workers or outside entities
[00:02:18.510]like caring for our employees
[00:02:21.650]when others in their family are sick
[00:02:23.780]or when the mental health is declining
[00:02:26.190]because of disasters like COVID.
[00:02:29.670]The last challenge is that we see our work declining
[00:02:32.190]because of the lack of motivation
[00:02:33.840]that we would otherwise see in the office space
[00:02:36.430]or when we're around our co-workers.
[00:02:38.880]Whether we've realize it or not,
[00:02:41.200]we push each other when in a physical setting
[00:02:43.670]to get things done and be productive.
[00:02:54.550]Now that we've outlined the roadblocks
[00:02:56.410]that often appear on a team's path to success,
[00:02:59.390]let's talk about the role communication plays
[00:03:01.450]in a team success
[00:03:02.840]and some tools that can help you and your team
[00:03:05.290]achieve a balanced level of communication.
[00:03:08.000]Because remote teams work in a variety of environments,
[00:03:11.140]members should be highly aware
[00:03:12.680]of two forms of communication.
[00:03:15.160]The first form is asynchronous.
[00:03:17.350]This includes any form of communication
[00:03:19.370]that doesn't happen in real time
[00:03:21.280]where responses can occur intermittently.
[00:03:23.920]The best example of this type of communication is email.
[00:03:27.840]The second form is synchronous.
[00:03:30.090]This is the most common form of communication
[00:03:32.220]in a traditional workplace
[00:03:34.160]where the communication happens in real time
[00:03:36.500]with immediate responses.
[00:03:38.380]The best example of this type of communication
[00:03:41.020]would be in-person meetings.
[00:03:43.440]As companies and organizations have evolved,
[00:03:45.840]our communication patterns have become more hybrid
[00:03:48.640]where asynchronous and synchronous communication
[00:03:51.360]co-exist within teams.
[00:03:53.820]Managers should be the ones to determine the type
[00:03:56.310]and blend of communication
[00:03:58.090]that will work best for their team.
[00:03:59.980]It's also important to note
[00:04:01.410]that there should be a comfortable balance between the two.
[00:04:05.200]Last year our team navigated a fully remote work environment
[00:04:08.720]as well as a flexible work environment.
[00:04:11.190]While we had tools in place
[00:04:12.500]that provided a foundation for success,
[00:04:14.840]we found additional tools and resources
[00:04:17.010]that allowed us to further our goals,
[00:04:19.010]both individually and as a team.
[00:04:22.130]The image on this slide provides a quick glance
[00:04:24.440]of these tools and where they fall on the synchronous,
[00:04:27.600]asynchronous communication map.
[00:04:29.890]So first we have our synchronous tools that were used
[00:04:32.600]and this includes Zoom meetings.
[00:04:35.050]Then we have semi-synchronous tools
[00:04:37.270]which included our Outlook Calendar and email,
[00:04:41.450]and also Calendly which we'll touch on in a little bit.
[00:04:44.920]And finally, asynchronous tools
[00:04:46.970]which included the Zoom chat
[00:04:48.660]where members of our team
[00:04:49.670]would drop a line throughout the day
[00:04:51.200]as they're working on projects
[00:04:52.940]and Trello which was our project management system.
[00:04:56.150]Now, Alyssa will describe each tool that I introduced
[00:04:59.090]to give you a better idea of how they function.
[00:05:04.880]Yeah, thanks Danielle.
[00:05:06.320]As Danielle mentioned, my name's Alyssa Wyant.
[00:05:08.400]During this time during the pandemic,
[00:05:09.850]I took over as the interim director of eCampus at UNK
[00:05:13.317]and at the time we had 15 employees
[00:05:15.670]that were sent to work from home
[00:05:17.480]without any tools or resources
[00:05:20.130]that we didn't have in the face-to-face setting already,
[00:05:22.850]so we're gonna walk through several different tools
[00:05:25.040]that work from home teams might utilize.
[00:05:27.480]We'll take an in-depth look at four
[00:05:28.850]and show you exactly how we utilize these
[00:05:30.890]to manage our team
[00:05:32.150]all while working either entirely remotely
[00:05:34.330]or in some kind of a flexible format.
[00:05:36.540]So Trello is the first platform that we're gonna look at,
[00:05:39.320]and Trello is a web based project management system
[00:05:42.080]that utilizes lists to execute your tasks.
[00:05:44.550]So we'll break this down in more detail
[00:05:45.940]in the slides to come,
[00:05:47.060]but Trello really helps to provide
[00:05:49.010]the virtual workplace environment
[00:05:51.000]by really enhancing flexibility,
[00:05:53.160]project management, accessibility,
[00:05:57.370]and it of course reduces email.
[00:05:58.830]So on the current slide,
[00:05:59.900]you can see a general demo setup
[00:06:01.310]of what a project management word
[00:06:03.060]could potentially look like,
[00:06:04.130]you can completely customize it
[00:06:05.850]to whatever your needs are as a business
[00:06:08.420]and institution, whatever you're running.
[00:06:11.810]So this helps our team to really create
[00:06:13.500]their initial to-do task,
[00:06:14.710]hold themselves and each other accountable
[00:06:16.380]and create that hands-off approach
[00:06:17.820]while still enabling a high level view
[00:06:19.920]of where projects were at
[00:06:21.060]and an overall progression to the completion point.
[00:06:23.970]So each column is customized list
[00:06:26.030]that allows for endless possibilities of organization
[00:06:28.560]and each column has cards
[00:06:29.940]that can be customized into projects or tasks.
[00:06:32.410]So those cards can be actively
[00:06:34.250]traveling throughout the platform
[00:06:35.460]by simply clicking and dragging,
[00:06:37.180]and each action taken on the card
[00:06:38.720]is tracked throughout the notifications manager
[00:06:40.830]as kind of a document piece.
[00:06:42.590]So this slide is gonna demonstrate
[00:06:44.020]the enhanced communication
[00:06:45.380]that Trello brought to our team's virtual environment.
[00:06:47.900]So instead of clogging up our emails
[00:06:49.590]with maybe some pointless,
[00:06:51.260]this looks good or okay,
[00:06:53.660]these cards provided communication
[00:06:55.670]that was back and forth
[00:06:56.503]regarding a specific project or topic
[00:06:58.850]and people could respond when it was convenient for them
[00:07:01.200]instead of interrupting their day in and out.
[00:07:04.100]This eliminated that back and forth with your team,
[00:07:07.060]it allowed the team to focus on projects when they chose to
[00:07:10.230]and it allowed for cross team communication
[00:07:12.380]enhancing that overall team environment
[00:07:14.450]from a virtual standpoint.
[00:07:16.010]So communications are stamped with the time and date
[00:07:18.160]and then logged in the notification manager
[00:07:20.060]which you can see on this slide.
[00:07:21.910]So while our team saw several benefits from this tool,
[00:07:25.490]highlights from it included the flexibility,
[00:07:28.750]you can view Trello in a calendar look,
[00:07:31.320]you can view it in cards
[00:07:32.930]that are assigned to each individual,
[00:07:35.240]you can even look at it from an overall standpoint
[00:07:38.380]from a projects.
[00:07:39.640]So the other part is just
[00:07:41.530]the general project management,
[00:07:44.510]This can actually be access to via a computer,
[00:07:48.340]it can be accessed via cell phone or an iPad,
[00:07:52.020]whatever device you have at the time
[00:07:53.760]that you're thinking of that specific project,
[00:07:55.470]you can access it.
[00:07:56.970]It also, like I said, provided enhanced communication.
[00:08:00.210]Our team was communicating more on those projects,
[00:08:02.930]we saw cross team communication,
[00:08:04.670]teams were working together
[00:08:05.790]that typically wouldn't work together,
[00:08:07.750]and we also saw a really good supervisor
[00:08:10.060]to employee communication.
[00:08:12.050]I know for me going home in that remote environment,
[00:08:14.760]trying to manage 15 new employees,
[00:08:16.750]some of which I had never managed was a challenge
[00:08:18.860]and having something that was a little bit
[00:08:20.990]more of a hands-off approach
[00:08:22.170]while still allowing me to be involved
[00:08:23.900]and engaged as a manager
[00:08:25.490]was very, very helpful to know and understand where
[00:08:28.840]those projects were at and understanding
[00:08:31.060]what work was being completed in a remote environment.
[00:08:34.480]So another one of the things
[00:08:36.020]that we noticed during the height of the pandemic
[00:08:37.780]was suddenly we were having even more meetings
[00:08:39.790]than we've ever had before,
[00:08:41.160]it seemed like everybody wanted to Zoom
[00:08:43.070]at any time of the day, any given night.
[00:08:45.780]So to eliminate that back and forth
[00:08:47.750]of scheduling the meetings
[00:08:48.950]and spending time looking through our calendars
[00:08:51.250]to fine those convenient times to meet,
[00:08:53.690]our team implemented a tool called Calendly.
[00:08:56.380]And what Calendly is,
[00:08:57.720]is it serves as an online scheduling assistant,
[00:08:59.730]so a great way to think of this is an office associate
[00:09:01.990]that maybe would be scheduling your appointments for you,
[00:09:04.760]but this is all done virtually,
[00:09:06.050]it's done in this cool platform that we have.
[00:09:08.280]So Calendly serves, it's where you can sync your calendar
[00:09:12.910]and it allows your meeting attendees
[00:09:14.380]to really select the time that works best for them
[00:09:16.710]within an available time that you're setting for them.
[00:09:20.010]They can identify how long of a meeting they need with you,
[00:09:22.540]and when students or colleagues click in your Calendly link,
[00:09:25.190]they're gonna see this screen right here.
[00:09:27.180]And with this,
[00:09:28.090]this image shows the time duration options
[00:09:30.470]available that would be on my calendar.
[00:09:32.100]So here I'm allowing for 15, 30 and an hour long meetings.
[00:09:36.630]So this is really nice,
[00:09:37.500]they can go in and just click whatever works best for them.
[00:09:40.920]To access this, I just need to give them my link for
[00:09:44.120]a secure time to meet with me
[00:09:45.820]and our team put these links and our signatures
[00:09:48.230]to eliminate even more back and forth,
[00:09:50.530]allowing faculty, other staff members,
[00:09:53.140]and even students to schedule appointments
[00:09:54.820]when it was most convenient for them
[00:09:56.850]and to meet them where they were at.
[00:09:59.190]So once your attendees selects a date
[00:10:01.220]that they're wanting to meet,
[00:10:02.640]Calendly looks at what time slots you have available
[00:10:04.890]within that given timeframe on your calendar
[00:10:07.770]and when you're allowing meetings,
[00:10:09.910]so if you don't want a meeting from
[00:10:12.700]noon to 1:00 because you're gonna go lunch
[00:10:15.000]or you have another event planned or an appointment,
[00:10:17.730]you can block that out
[00:10:18.700]and it's only gonna show up what
[00:10:19.980]you're telling your calendar is available for meetings.
[00:10:22.870]Once an attendee selects that appointment time,
[00:10:24.770]you and the attendee will get email notifications,
[00:10:27.220]and it's automatically added to both of your calendars
[00:10:29.740]as a calendar invite.
[00:10:32.090]So a really nice smooth thing here.
[00:10:34.250]Overall are benefits,
[00:10:36.250]it's really simple.
[00:10:37.570]It provided the pain of scheduling meetings
[00:10:39.930]that went away for us but it also provided
[00:10:43.230]us to have several types of different meetings
[00:10:44.960]including those times that I mentioned,
[00:10:48.700]we're able to set up things with vendors
[00:10:50.530]or students or faculty, whatever that may look like.
[00:10:53.690]And of course, more importantly,
[00:10:55.210]it eliminated the need for multiple emails back and forth,
[00:10:57.580]trying to figure out what actually works for people to me.
[00:11:00.800]So our team was also one of the millions
[00:11:03.110]throughout the pandemic that utilized Zoom for meetings,
[00:11:04.960]we've said this several times,
[00:11:06.130]I feel like many of us are experts in Zoom now,
[00:11:08.910]but we took things one step further
[00:11:10.480]utilizing the Zoom chat feature.
[00:11:13.280]Our associate director for digital learning spaces helped
[00:11:15.800]our group gets set up with small teams
[00:11:18.940]as well as one big overall arching team channels
[00:11:22.590]and these channels are made for chats.
[00:11:25.620]This helped develop a sense of community
[00:11:27.690]with those real time discussions
[00:11:29.720]and it allowed for easy access to team members
[00:11:32.140]and the ability to keep everybody informed at the same time.
[00:11:35.220]So everybody's receiving information simultaneously,
[00:11:38.570]nobody's feeling left out
[00:11:40.030]and still creating those communications between one another.
[00:11:43.490]So in this slide,
[00:11:44.420]the image on the left is gonna demonstrate
[00:11:46.010]how that chat function works,
[00:11:47.810]allowing for direct communication.
[00:11:50.130]It allows for you to do quick replies, drop emojis,
[00:11:53.330]you can see on this chat we've thumbs uped something.
[00:11:57.540]You can also drop in certain files,
[00:11:59.630]so you can attach a file to that chat
[00:12:01.490]allowing for those files to get there quicker
[00:12:05.210]and several other things,
[00:12:06.930]but Zoom provided that sense of accountability
[00:12:09.130]for us as well.
[00:12:10.220]And on the right side of the screen, by each contact,
[00:12:12.970]you can see if your coworkers are online,
[00:12:15.720]if there away,
[00:12:16.650]if there may be accessing it from a cell phone,
[00:12:19.150]or if they're in a meeting which was really nice,
[00:12:21.000]it kind of made a sense of like
[00:12:22.300]we're all in the office together.
[00:12:24.470]So overall we saw several benefits from the Zoom channel,
[00:12:27.810]but it enhanced communication,
[00:12:29.800]and that I feel like
[00:12:30.633]was one of the biggest benefits for our team,
[00:12:32.990]especially being in a remote environment
[00:12:34.690]where we're missing some of those coffee conversations or
[00:12:38.250]around the water cooler, whatever the case may be.
[00:12:41.270]Other benefits included,
[00:12:43.740]that it allowed for obviously the sense of the community,
[00:12:46.410]real time discussions,
[00:12:48.340]we were able to talk about things in real time
[00:12:50.530]instead of waiting back and forth for an email,
[00:12:52.350]if you just had a quick question,
[00:12:53.590]it was something easy to send out,
[00:12:56.210]quick and easy access to keep all team members informed,
[00:12:58.730]if there was something really urgent,
[00:13:00.080]it was easy to drop in the chat
[00:13:01.350]and let everybody know at the same time,
[00:13:03.450]oftentimes we saw things like new programs being developed
[00:13:06.630]or something that happened with a course
[00:13:08.120]if maybe a course wasn't open
[00:13:09.870]or didn't move online correctly,
[00:13:11.390]whatever the case is we were able to drop it there.
[00:13:14.160]It also provided that accountability aspect
[00:13:16.680]that I mentioned and of course, again, less email,
[00:13:18.690]we all love that.
[00:13:20.570]That was another big benefit for us.
[00:13:24.350]The easiest form of communication
[00:13:26.900]that maybe you've thought about before
[00:13:28.310]and that you probably actively used to schedule appointments
[00:13:31.150]but maybe just haven't used it to a maximum,
[00:13:34.620]I guess size or really expanded on it
[00:13:37.850]is that traditional Outlook Calendar.
[00:13:39.540]So other platforms would work like if you wanted to use
[00:13:43.010]Gmail or Yahoo,
[00:13:45.080]whatever calendar could be utilized,
[00:13:46.940]but our team has been using Outlook
[00:13:49.690]in a face to face workplace,
[00:13:51.200]so it was a one less
[00:13:52.400]technology challenge for us to learn going forward.
[00:13:56.270]Outlook has the capability to really go in
[00:13:58.370]and share your calendar with your colleagues
[00:14:00.620]and they can see full details
[00:14:01.840]so they can see what's on your calendar,
[00:14:03.650]you can see what's on theirs.
[00:14:05.470]In this slide,
[00:14:06.303]you can see how I've been able to bring up my calendar
[00:14:07.920]and my colleagues to see what appointments we both had.
[00:14:10.750]Items in this slide have obviously been blacked out
[00:14:13.040]to protect the student's privacy
[00:14:14.410]because we do have some students that are listed on there,
[00:14:17.320]but you can understand what that concept looks like.
[00:14:20.020]So what does this do?
[00:14:21.430]It creates that sense of trust and accountability,
[00:14:23.240]we all know what we're working on,
[00:14:24.920]what we're meeting with people on,
[00:14:26.750]and we can see when we're meeting with people.
[00:14:28.910]It provides that sense of transparency within the team.
[00:14:32.670]Our team utilized this prior to this pandemic
[00:14:35.080]but this easily integrated too with Calendly,
[00:14:38.410]so then we're going back to that other tool,
[00:14:40.230]it reads your calendar what's already scheduled
[00:14:42.280]so you can see.
[00:14:43.380]So it provides that ease of scheduling.
[00:14:46.570]I'm gonna pass this back off to Danielle.
[00:14:49.110]Danielle is gonna give you just kind of a short recap
[00:14:51.740]of what we've covered today
[00:14:53.330]and really review with you
[00:14:54.480]how you can take it back to the workplace and apply it.
[00:15:03.940]At this time, organizations are shifting back
[00:15:06.820]into a more traditional work environment
[00:15:09.030]or determining what type of hybrid model
[00:15:11.520]will work best for productivity.
[00:15:13.800]For some the opportunity to try fully remote work,
[00:15:17.030]increased trust and comfort
[00:15:19.080]between supervisors and employees
[00:15:21.430]allowing for an extension over remote work environment.
[00:15:24.890]For those who can not sustain a remote work environment
[00:15:28.190]or those who believe
[00:15:29.350]that in-office work is the best choice moving forward,
[00:15:32.450]I hope you will consider the following lessons
[00:15:34.630]that we gained from our time at home.
[00:15:37.150]For our team, a variety of tools
[00:15:39.130]truly provided enhanced overall communication.
[00:15:42.400]This allowed us to create and work in an environment
[00:15:45.380]where each member felt valued and encouraged.
[00:15:49.400]Understanding overall team strengths
[00:15:51.300]is crucial to success.
[00:15:53.110]For our team,
[00:15:54.030]having a broad view of our team's strengths
[00:15:56.450]allowed individuals within our team to thrive.
[00:16:00.550]If you're a manager,
[00:16:01.950]take the time to enhance
[00:16:03.170]each of your team members technology proficiency
[00:16:05.840]early and often,
[00:16:07.620]this will allow your team to be nimble
[00:16:09.350]if you need to transition back
[00:16:10.990]into a work from home environment.
[00:16:13.760]The final takeaway I'd like to share today
[00:16:15.750]is the importance of team adaptability,
[00:16:18.320]and it is perhaps the most important.
[00:16:21.030]Embracing an environment
[00:16:22.210]with enhanced and welcomed adaptability
[00:16:24.660]will empower your team to accomplish tasks
[00:16:27.310]in a more effective and efficient manner
[00:16:29.750]regardless of the circumstance.
[00:16:33.090]Thank you for attending our session today.
[00:16:34.860]If you have questions,
[00:16:36.170]feel free to drop them in the chat or send us an email.
[00:16:39.370]We'd love to talk with you more about our experience
[00:16:41.700]and what has worked for us
[00:16:43.360]in the work from home environment.
[00:16:53.190]Thank you so much for your presentation.
[00:16:56.290]If you have a question,
[00:16:57.900]you can either put it in the chat
[00:17:00.120]or if you click the reaction button along the bottom,
[00:17:03.270]you can raise your hand and ask the question live.
[00:17:10.520]Yes, this was a lot of info, this is really great
[00:17:13.180]for using a lot of tools for your work from home teams.
[00:17:25.568]I'll ask a question
[00:17:26.940]while everyone else is formulating theirs.
[00:17:30.550]What do you think will change as people come back to campus?
[00:17:38.730]Yeah, Grace, thank you, I can take that question.
[00:17:41.210]We've obviously already seen a lot of changes but,
[00:17:44.650]one thing we have noticed is a lot of the tools that we
[00:17:47.350]took into the remote environment,
[00:17:48.840]we still continue to use because of the convenience
[00:17:51.190]and ease that we saw from it.
[00:17:54.030]Several times in that I know,
[00:17:55.760]I'm sure everybody heard us mention,
[00:17:57.650]it eliminates email and I think we're all always looking
[00:18:00.220]for less and less emails so we can focus on the meat
[00:18:02.800]of the email that really matters,
[00:18:04.810]not just the simple ones
[00:18:05.930]and those things that are
[00:18:08.380]you know, ones that we'll take with us so,
[00:18:10.530]we still have Calendly implemented,
[00:18:13.550]we still use the zoom chat to an extent,
[00:18:15.760]probably not as much,
[00:18:16.880]that's probably the one that we haven't used as much,
[00:18:19.490]Trello we were using in
[00:18:21.820]the face-to-face environment prior to the pandemic
[00:18:25.400]but we have still heavily utilized that
[00:18:27.510]and I think in fact, we're bringing on more teams into that,
[00:18:31.330]you know, I don't know if there will be a lot that changes,
[00:18:34.790]if anything, I think we'll bring in more technology
[00:18:37.250]that we have practiced during the pandemic.
[00:18:44.240]Thank you, and Mark, did I see you raise your hand?
[00:18:52.500]Okay, it looks like,
[00:18:54.230]what are the advantages of Calendly
[00:18:56.620]over Outlook Scheduling Assistant from Linda?
[00:19:01.870]That's a good idea.
[00:19:03.280]I haven't used the Outlook Scheduling Assistant as much,
[00:19:06.120]Calendly, I like it because we can share our link with
[00:19:09.900]each individual that wants it,
[00:19:11.130]we can also put it on student emails,
[00:19:13.940]so if students are wanting or our advisors,
[00:19:16.980]any of our advisors or online coordinators
[00:19:18.900]is what we call them at UNK,
[00:19:20.610]if they are wanting to schedule advising appointments,
[00:19:23.250]they can just send them out and whenever the student
[00:19:25.790]sees that and it's convenient for them,
[00:19:27.300]they can click to go ahead and schedule.
[00:19:29.220]I don't know if Outlook Scheduling Assistant
[00:19:31.250]has that capability.
[00:19:33.280]The other piece of Calendly that we haven't tapped into yet
[00:19:36.350]is customized responses.
[00:19:38.599]Calendly does have the capability
[00:19:40.440]once a meeting is scheduled,
[00:19:42.330]they will get that email invite,
[00:19:44.430]but then there could also be a customized response to that,
[00:19:47.120]so for example if you wanted to
[00:19:49.040]have an advising session with a student
[00:19:50.650]and you wanted them to prepare three different things,
[00:19:52.940]you could put that in the email,
[00:19:54.520]a really specific thing
[00:19:55.830]of what you're wanting them to complete
[00:19:57.210]in different action items so
[00:19:58.910]that would I think be one benefit that we see with Calendly
[00:20:01.450]versus Outlook Scheduling Assistant.
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