Supervisor Development Webinar Preview

Nebraska MEP Author

03/31/2020 Added

107 Plays

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Job Relations (JR) teaches supervisors how to evaluate and take proper actions to handle and to prevent people-problems. It also demonstrates how positive employee relations can be used as the foundation for your employee relationships. In JR you learn how to judge good situations and to develop and maintain good relations with your employees.

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[00:00:05.820]Hello, my name is Joe Roy,
[00:00:08.470]and I'm the business development specialist
[00:00:10.500]with the Nebraska Manufacturing Extension Partnership.
[00:00:13.950]The Supervisor Development program that we offer
[00:00:16.410]at the Nebraska MEP is a leadership development program
[00:00:20.250]designed to help supervisors and team leaders
[00:00:23.160]with the ability to both lead, instruct,
[00:00:26.250]and improve the methods of their jobs.
[00:00:30.440]We have found that there are three needs of a supervisor.
[00:00:33.810]One is in the area of leadership,
[00:00:36.080]which you will find in our Job Relations training.
[00:00:38.960]The second is the ability to use good instructions,
[00:00:42.560]which you will find in using our Job Instructions program.
[00:00:45.830]And the third is continuous improvement
[00:00:47.860]or process improvement,
[00:00:49.490]which you will find in our Job Methods program.
[00:00:53.430]All three of these programs form a three-legged stool
[00:00:57.780]using a four-step method
[00:00:59.760]that will help us train these supervisors.
[00:01:04.410]As I mentioned, the Job Relations training program
[00:01:07.210]teaches supervisors how to evaluate, take proper actions,
[00:01:11.800]and handle and prevent people problems
[00:01:14.310]while learning better communication skills.
[00:01:17.120]The Job Instruction training teaches supervisors
[00:01:20.150]how to quickly train employees
[00:01:22.170]to do a job correctly, safely, and conscientiously,
[00:01:26.740]as well as doing a job in a repeatable way
[00:01:29.700]so that it doesn't matter whether they themselves
[00:01:32.270]or one of their leads is actually showing
[00:01:34.450]how to do a specific job.
[00:01:36.670]The third program, the Job Methods program, takes a job
[00:01:40.360]and teaches supervisors how to break it down
[00:01:42.470]and continuously improve the way that this job is done.
[00:01:47.250]Each program uses a similar four-step method.
[00:01:51.140]The method is talked about in shop terms,
[00:01:53.670]not in academic language.
[00:01:55.600]And each participant as they learn this method is able
[00:01:58.950]to use it to solve a current problem in class
[00:02:01.390]and to get immediate use and acceptance of their methods.
[00:02:06.120]This slide shows our four-step method broken down
[00:02:09.550]between the three different instructions,
[00:02:11.660]Job Instruction, Job Methods, and Job Relations,
[00:02:14.930]and shows how we prepare, present, apply,
[00:02:18.760]and then test each of these methods as we use 'em.
[00:02:22.120]It is very similar to the PDCA cycle
[00:02:24.830]that some people have used, which is plan, do, check, act,
[00:02:28.770]or the scientific method of problem-solving
[00:02:31.600]that some organizations use.
[00:02:35.270]We have found by offering these programs
[00:02:39.260]that people have better relationships with their employees
[00:02:41.810]when they're through with some of these.
[00:02:43.830]They also find it an easier, more basic way
[00:02:46.770]of diagnosing employee problems,
[00:02:50.270]which leads to fewer employee problems
[00:02:52.480]and to better job performance by the individual,
[00:02:55.400]which leads to higher productivity,
[00:02:57.230]better quality, lower cost, and on-time delivery.
[00:03:01.810]Additionally, we have found that problems
[00:03:03.830]that tend to linger, they are solved much quicker,
[00:03:07.470]and they're solved before they get larger.
[00:03:10.050]There's a better culture in the workforce.
[00:03:12.550]The attitudes, the motivation, the teamwork
[00:03:14.470]between individuals is much stronger.
[00:03:16.890]And they have an improved capability of handling problems
[00:03:20.070]and in heading off future problems.
[00:03:23.560]Part of our training is done using four different ways.
[00:03:28.260]We will tell.
[00:03:29.093]We will go through some PowerPoint explanations
[00:03:31.330]of how our training works.
[00:03:33.130]We will show.
[00:03:33.963]We have some hands-on demonstration models.
[00:03:36.570]We illustrate.
[00:03:37.810]We explain with written materials role-playing, et cetera
[00:03:42.860]to help them understand how to use this.
[00:03:45.150]And then of course the biggest one is questions and answers
[00:03:47.870]that go between the participants in the program
[00:03:51.650]and the instructors that are teaching the program.
[00:03:55.270]There's an old Chinese proverb that goes like this:
[00:03:58.677]"Tell me and I'll forget; show me and I may remember;
[00:04:02.807]"involve me and I'll understand."
[00:04:05.660]We have found that by using our program
[00:04:08.140]and getting people involved,
[00:04:09.840]we end up helping companies become much more productive.
[00:04:14.210]Thank you for taking a few moments to visit us
[00:04:17.080]and to watch this video to learn a little bit more
[00:04:19.440]about our Supervisor Development programs.
[00:04:22.180]If you would like more information on this,
[00:04:24.180]you can check out our website
[00:04:25.900]at nemep.unl.edu
[00:04:30.170]as well as follow us on Facebook, LinkedIn, or Twitter.
[00:04:35.500]Thank you once again for your time today.

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